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When the fault is uncertain

Request diagnostics for speakers, amplifiers, mixers, event lighting, guitar electronics or musical keyboards when you do not know which repair is needed. Describe what the equipment normally does and what has changed. A request records the symptoms and begins a discussion with the team. It is not a confirmed diagnosis.

Preparing for diagnostics

Include the equipment make and model, affected connections or controls, error messages and any previous repair attempts. You can submit a request even when the exact fault is unknown. Describe unlisted equipment in the repair form so the team can discuss whether it can be assessed.

Assessment and repair approval

Submit a repair request with your equipment details, symptoms and contact information. No account or upfront payment is required to submit it. The team will discuss assessment and repair options with you. Work proceeds following your approval. Keep your tracking ID to check repair progress online.

Repair questions

What will the repair cost?

Pricing is confirmed after assessment. Any displayed price is indicative. The team will confirm the repair scope and quote before you approve the work.

How long will it take?

Repair timing will be confirmed after assessment, based on the fault and parts availability.

Can you arrange collection?

Pickup and delivery are available. The team will confirm location, timing, arrangements and charges with you.